Topsham Wines Privacy Policy

We are committed to keeping your information secure and private. This policy tells you what information we collect on our website and why, how we keep it safe, how we use that information, who we share that information with and what your rights are.

The information we collect

Browsing
If you simply wish to browse our website, no personal data is directly collected by us. A single cookie is used to check if you have accepted our cookie and privacy policies.

With all cookies on this site personal information is not contained in the cookies, however, it may be possible to use the information in combination with other data to build a personal profile. This is why we secure our site to prevent malicious access.

Social Sharing
If you use the social sharing buttons on our blog, some information will be collected by the social platform and their cookies will remain on our website. We use encryption on our website to help prevent access to these cookies. In order to share, you will need to have an account with the social platform you use, and therefore will have already agreed to their terms for privacy and the use of cookies.

Privacy and cookie information for the sites we connect to is here:

Platform

Privacy Policy

Cookie Policy

Twitter

https://twitter.com/privacy

https://help.twitter.com/en/rules-and-policies/twitter-cookies

Facebook

https://en-gb.facebook.com/policy.php

https://en-gb.facebook.com/policies/cookies/

WhatsApp

https://www.whatsapp.com/legal/

 

Pinterest

https://policy.pinterest.com/en-gb/privacy-policy

https://policy.pinterest.com/en-gb/cookies

LinkedIn

https://www.linkedin.com/legal/privacy-policy

https://www.linkedin.com/legal/cookie-policy

Newsletters

If you sign up to our newsletter, your information is passed to Mailchimp – which we use to send our emails. Your information is not stored on our website or in any other format. We do this because Mailchimp can afford much better security than we can! You can view Mailchimp’s privacy policy here: https://mailchimp.com/legal/privacy/
We will only collect: your first name, last name and email address.

We will never share your data with any third party unless required to do so by law.
We do not use your information for any other purpose than sending our newsletter.
You may opt out of our newsletter at any time using links in the email, or by contacting us direct.

Contact Forms

When you submit information to us through the contact form it is sent directly to Topsham Wines. We will contact you using the details you submit through the form. Email is only accessed by Topsham Wines (see ‘Staff Access’ at bottom of page).

After responding to the email and resolving the enquiry, the email will be deleted. You are not added to any list or marketing campaign and your data is not retained.

Who can see this information

Website
No personal details are kept on the website.

Newsletters
Only Topsham Wines has access to your information in Mailchimp (see ‘Staff Access’ at bottom of page).

Contact Form – Emails
As with Newsletters except that Digital Smithy, as host of our website, acts as a “data sub-processor”. This is a term used by the GDPR (General Data Protection Regulations). This means that Digital Smithy provides our hosting, the space where our website and email are stored, and therefor has access to them. However, upon contracting Digital Smithy to host our website both parties signed an agreement where Digital Smithy will not access or act upon any data relating to Topsham Wines without our explicit consent. We have ensured that Digital Smithy abides by the GDPR and treats all customer information as strictly confidential.

How we keep your information secure

Our website uses encryption so that cookies and information entered on forms is secure. This is through an SSL certificate. You can see that our site is secure through your web browser, which will have a padlock or a green ‘SECURE’ message, and will show HTTPS at the beginning of our website address.

Admin account holders for our website must use strong passwords so that their accounts are secure.
Our Mailchimp account uses a strong password to keep it secure.
Your data is never stored by or shared with anyone except where detailed in ‘Who Can See This Information’ above.

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Caroline Nicholson at bookings@devonrlc.co.uk or contact us directly.

Your Rights

To be informed
This policy gives a clear guide to what data we collect and why.

The right of access
You may request a copy of the information we hold about you at any time (see below)

Rectification
You may ask us to correct information held about you if it is incorrect or incomplete (see below).

The right to be forgotten
We will remove all data held about you on request (see below).

The right to restrict processing
We do not currently process your data – that is – we do not use it for marketing, sell or otherwise share it with third parties or act upon your data except to use it to communicate through our newsletter. You may opt-out of our newsletter at any time (see below).

The right to retain and reuse your data
We do not collect sensitive personal data nor claim any rights of ownership over your data that we do hold.

The right to object
We do not use your personal data for the purpose of direct marketing, scientific and historical research, for the performance of a task in the public interest or any similar purpose. Should we do so in future you will be notified at least one month beforehand and may request for your data not to be included in any such purpose (see below).

Your rights regarding automated processes
We do not use automatic processing of data. Should we do so in future you will be notified at least one month beforehand and may request for your data not to be included in any such purpose (see below).

Staff Access: People who may access data as described above as ‘Topsham Wines’
Jim Kingston – Owner, proprietor of Topsham Wines
Mike Smith – as Digital Smithy, website developer and social media manager for Topsham Wines

All third parties with access have been screened and are contractually bound to treat such data as absolutely confidential.

Questions or concerns

For any of the above you may contact us through our standard contact form, by email, by phone or in writing using the following details.

Our contact form: CONTACT
Our email: enquiries@topshamwines.co.uk
Our phone: 01392 874501
Our address: Topsham Wines, 36 High Street, Topsham, Exeter. EX3 0DU

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